At Hotel Savvoya, we highly value the privacy of our guests. This privacy policy explains how we collect, use, protect, and manage your personal information when you use our services.

1. Collection of Personal Information

We collect personal information from our guests in various ways, including but not limited to:

• Information you provide when making a reservation (name, email address, phone number, address, payment details).
• Information obtained during check-in and your stay (identification data such as ID card or passport).
• Other information you voluntarily share, such as room preferences, special requests, or service usage history.

2. Use of Information

The personal information we collect is used for the following purposes:

• To process bookings and provide optimal hotel services.
• To enhance the guest experience, including personalizing services based on guest preferences.
• To complete transactions and ensure accurate payments.
• To send notifications related to reservations or special promotions relevant to guests (only if consented by the guest).

3. Information Security

We are committed to protecting your personal information. We implement strict security measures to protect data from unauthorized access, disclosure, alteration, or destruction.

4. Disclosure to Third Parties

Hotel Savvoya will not share or sell your personal information to third parties, except in the following cases:

• When required by law or government regulations.
• To process payment transactions through secure payment service providers.
• With third parties working with Hotel Savvoya to improve service quality, provided they also comply with strict privacy policies.

5. Data Retention

We will retain your personal data as long as necessary to fulfill the purposes outlined in this policy, unless legal requirements mandate a longer retention period.

6. Access and Correction of Information

Guests have the right to request access to their personal information that we hold and to correct inaccurate data. If you wish to update or delete your personal information, please contact us through the official Hotel Savvoya contact information.

7. Cookie Policy

We may use cookies to enhance your experience when using our website. Cookies help us understand how visitors use our site and allow us to tailor relevant content. You can configure your browser to reject cookies, but some website features may not function optimally.

8. Changes to the Privacy Policy

Hotel Savvoya reserves the right to update this privacy policy at any time. Any changes will be published on our website, and guests will be notified via email if the changes are significant.

9. Contact

If you have any questions or concerns regarding this privacy policy, please contact us through:

• Address: Jl. Mertanadi No.14, Seminyak, Kec. Kuta, Kabupaten Badung, Bali, Indonesia 80361
• Email: info@savvoyahotels.com
• Phone: (+62 361) 474 17 60

By using our services, you are deemed to have agreed to this Privacy Policy. We are committed to maintaining the confidentiality and security of your personal information in accordance with applicable laws.